The hospitality sector covers hotels, restaurants, pubs, bars and nightclubs, hospitality services, youth/backpacker hostels, holiday centres and self-catering accommodation. Throughout the level 2 apprenticeship you will develop the skills needed for a career in the hospitality sector.
These skills can be built upon through the level 3 apprenticeship by taking on a supervisory role.
As a level 2 apprentice, duties may include:
• Serving drinks and snacks
• Cleaning and preparing rooms
• Maintaining a high standard of customer care
• Maximising sales
• Preparing and checking bills
• Receiving customer payments
• Setting up the bar area, stocking shelves and refrigerators
• Preparing garnishes
• Washing glasses and clearing up after service
• Greeting guests
• Arranging reservations
As a level 3 apprentice, duties may include:
• Resolving customer queries and complaints
• Implementing menu and pricing changes
• Supervising staff
• Ensure the smooth running of key areas such as reception
The way that apprenticeships are delivered is changing. Some apprenticeships now include an end-point assessment which includes:
• A multiple choice short answer test
• An observation of practice which is undertaken in the workplace
• A learning journal to reflect on the last 3 months of your apprenticeship
• A presentation
You will be supported throughout the process by your assessor.
Apprenticeships require a good level of English, maths and/or ICT. Our initial assessment and your GCSE results will help inform us of your ability and what support we can offer to get you to the level required.
If you do not hold the relevant GCSEs you will need to complete the Functional Skills qualifications as part of your apprenticeship.
You must be:
- at least 16
- a UK resident
- in employment. We can help with this
To undertake a level 3 apprenticeship, you need a level 2 qualification or to have experience in a relevant field.
Level 2: 12 months
Level 3: 12 months