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When Jill decided to make a career change, she never dreamed that would involve taking on an apprenticeship.

But the mum-of-two was just a few months into her new role when the opportunity came up.

After many years working in recruitment, she had moved into a clerical administration role at the North Tees University Hospital.

So, when the chance was offered to take on an apprenticeship in medical administration, she said: “I thought in for a penny, in for a pound.” And she went for it.

Of course, she could have had no idea of what the future had in store, but looking back, she has no regrets.

She said: “In my career I have always wanted to do something that feels like I am helping.”

And working for the NHS through a pandemic she’s definitely had the chance to do that.

Looking back at the challenges of the last year, she explained: “I felt proud to be part of something that made a massive impact at such a crucial time.”

Jill completed her level 2 qualification in 2019 and started her level 3 later that year. Despite the hectic workload, she hasn’t let her studies slip.

Working with a number of delivery partners, the North Tees and Hartlepool NHS Foundation Trust are firm believers in the value apprenticeships can offer, not just for new starters but also existing staff looking to upskill.

For Jill, whose apprenticeships have been delivered alongside Stockton Riverside College, it led to a promotion.

Now a PA Clinical Administrator in Pain Management, she said: “Without the courses I don’t think I would have had knowledge or the confidence in myself to go for that.”

Deputy Chief People Officer at the Trust, Gary Wright, said: “It’s great to hear stories like Jill’s and see the positive impact an apprenticeship has had in enabling her to move into her new role.

“The Trust is really proud of our apprenticeship scheme, we want to develop our workforce of the future and help maximise people’s potential.  By offering the opportunity for continuous professional development it enables us to make sure we have got the right people, with the right skills in the right roles.”

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