Introduction

This course will enable you to provide guidance, direction and instruction within a group, ultimately leading to more effective teamwork and motivated employees. You will learn how to manage a team effectively, a transferable skill which can be utilised in many different areas.

What will I learn

This qualification covers: Principles of Team Leading. Understand Business. Understand How to Communicate Work-Related Information. Understand How to Deliver Customer Service and Resolve Problems. Understand How to Develop Working Relationships with Colleagues. Introduction to Coaching. Introduction to Mentoring. Understand Personal Development.

How will I learn

All learning materials will be provided to suit your requirements: fully online, fully paper-based or a combination of both.

What's next

Upon completion of the course, students can apply for other distance learning programmes or where appropriate use their newly acquired knowledge in practice.

You can gain an accredited level 2 qualification.
This course is completely free providing you complete the qualification.
All distance learning courses can be completed in your own free time from the comfort of your own home.
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