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Certificate in Customer Service in Health and Social Care Settings (Level 2)
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Certificate in Customer Service in Health and Social Care Settings (Level 2)
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14-16 years School Leavers Adult (19yrs+)
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14-16 years School Leavers Adult (19yrs+)
Subjects Distance Learning

Certificate in Customer Service in Health and Social Care Settings (Level 2)

Key Facts
  • Starts All year round
  • Course Type Distance Learning
  • Duration 12 Weeks
  • You Need 3 Requirements needed View
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• You must be at least 19 years old. • You must have lived within England for a minimum of three years and/or have residency status. • The course is free, but there is a charge of £120 if you do not complete your work on time or if you withdraw.
Introduction What will I learn How will I learn What's next Additional Information

Introduction

This qualification is designed for learners who want to develop an understanding of how to deliver effective customer service in health and social care settings. ‘Customers’ in this context refers to internal and external customers, including people who use services, their supporters, visitors, health professionals and providers of other services.

What will I learn

This qualification covers: Preparing to Deliver Customer Service in Health and Social Care Settings. Effective Communication for Health and Social Care. Understand the Specific Needs of Customers Accessing Health and Social Care Services. Teamwork in Health and Social Care Settings.

How will I learn

Module text books are provided with all learning materials included for your directed study.

What's next

Upon completion of the course, students can apply for other distance learning programmes, use as APL for QCF qualifications where appropriate and use their newly acquired knowledge in practice. Customer Service Level 3

Additional Information

This qualification is designed to act as an introduction and enable learners to develop the knowledge and understanding required to work with customers within the health and social care sector. To apply for any of these courses or for any further enquiries, please email distancelearning@stockton.ac.uk.

You can study in the comfort of your own home
You can gain an accredited Level 2 qualification
All courses are completely free; there is only a charge if you do not complete the course on time or if you withdraw
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