Introduction

Organisations increasingly rely on computer and communications systems in all areas of their operations and decision-making processes. It is therefore crucial to ensure the optimal performance and maintenance of systems. An Information Communication Technician (ICT) is critical to achieving this. This apprenticeship is useful for those in roles such as support technician, network technician, or digital communication technician. The support technician role is desk based resolving system user queries and resolving faults in a helpdesk environment. A support technician may use a system to manage customer bookings and when the system fails it needs rectifying rapidly in order to reduce the financial impact and damage to customer reputation. A network technician role is usually desk based but may involve visits to client’s premises to resolve issues. For example, a network technician working in a university or a college may be installing a computer lab as a training suite including cabling and hardware requirements. A digital communications technician may be desk or field-based resolving faults and issues with communications systems. A digital communications technician working for a large telecom’s organisation could be involved in the build, test and integration of end-to-end customer solutions to support customer order deliveries. Not to mention the build, test, and maintenance of core and mobile radio access networks, working with both internal and external customers.