What will I learn
The Auto-care Technician apprenticeship covers a wide range of knowledge necessary for automotive maintenance and repair. Apprentices learn about tyre legislation, vehicle systems such as steering, braking, and air-conditioning, as well as hybrid/electric vehicle technology and safety procedures. They also gain understanding of consumer legislation, workplace health and safety requirements, and data protection regulations. Additionally, apprentices are taught general sales principles, commercial awareness, and the importance of following workplace procedures.
In terms of skills, apprentices develop the ability to maintain a safe workplace, manage stock procedures, conduct vehicle inspections and routine maintenance, and make accurate recommendations to customers based on inspection results. They also learn tyre replacement and repair techniques, component replacement on various vehicle systems, 4-wheel geometry operations, and the use of specialist tools and diagnostic equipment. Furthermore, apprentices acquire communication skills to effectively interact with customers, suppliers, and colleagues, as well as proficiency in using company IT systems.
Required behaviours in the workplace include promoting a professional image of the automotive sector, effective communication with colleagues and customers, adherence to company values and industry codes of conduct, teamwork, accountability, and a commitment to continuous learning and improvement. Apprentices are expected to behave respectfully, respond promptly to customer needs, and work efficiently to ensure quality service delivery.
