Certificate in Principles of Customer Service (Level 2)

Key Facts

Starts All year round
Course Type Distance Learning
Duration 14 Weeks
You Need 3 Requirements needed View

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Introduction What will I learn How will I learn What's next Additional Information

Introduction

This qualification aims to provide learners with the underpinning knowledge that is required by employees to work in a range of different environments within a customer service role. Learners will develop essential knowledge of how to carry out customer service tasks, such as how to manage information and support events. Learners will also learn how to apply their knowledge in a variety of industries and job roles.

What will I learn

This qualification covers: Principles of Customer Service and Delivery. Understand Customers. Understand Employer Organisations. Understand how to Communicate with Customers. Understand how to Handle Customer Information. Understand how to Resolve Problems and Deliver Customer Service to Challenging Customers. Understand how to Develop Customer Relationships.

How will I learn

Module text books are provided with all learning materials included for your directed study.

What's next

Upon completion of the course, students can apply for other distance learning programmes, use as APL for QCF qualifications where appropriate and use their newly acquired knowledge in practice. You can also apply for a Level 3 distance learning course in Customer Service.

Additional Information

You will need an interest in progressing to a customer service role or to want to develop current customer service skills. To apply for any of these courses or for any further enquiries, please email distancelearning@stockton.ac.uk.

You can study in the comfort of your own home

You can gain an accredited Level 2 qualification

All Level 2 courses are completely free; there is only a charge if you do not complete the course on time or if you withdraw

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Certificate in Principles of Customer Service (Level 2)

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