Certificate in Principles of Customer Service - Level 2

Key Facts

Starts All year round
Course Type Distance Learning
Duration 14 Weeks
You Need 3 Requirements needed View

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Introduction What will I learn How will I learn What's next

Introduction

This qualification aims to provide learners with the underpinning knowledge that is required by employees to work in a range of different environments within a customer service role. Learners will develop essential knowledge of how to carry out customer service tasks, such as how to manage information and support events. Learners will also learn how to apply their knowledge in a variety of industries and job roles.

What will I learn

This qualification covers: Principles of Customer Service and Delivery. Understand Customers. Understand Employer Organisations. Understand how to Communicate with Customers. Understand how to Resolve Problems and Deliver Customer Service to Challenging Customers. Understand how to Develop Customer Relationships. Understand how to Develop Working Relationships with Colleagues.

How will I learn

All learning materials will be provided to suit your requirements: fully online, fully paper-based or a combination of both.

What's next

Upon completion of the course, students can apply for other distance learning programmes, use as APL for QCF qualifications where appropriate and use their newly acquired knowledge in practice. You can also apply for a Level 3 distance learning course in Customer Service.

You can gain an accredited level 2 qualification.

This course is completely free providing you complete the qualification.

All distance learning courses can be completed in your own free time from the comfort of your own home.

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