Level 2 Customer Service Apprenticeship

Key Facts
  • Starts September 2020
  • Course Type Apprenticeship
  • Duration 18 Months
  • You Need 2 Requirements needed View

Introduction

The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. You are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. You are often an escalation point for complicated or ongoing customer problems. As an expert in your organisation’s products and/or services, you share knowledge with your wider team and colleagues.

What will I learn

During this apprenticeship you will learn more about: • Dealing with customers • Communication with internal and external people • Understanding different needs and priorities of customers • Knowledge of internal and external policies

What's next

On completion of this role you may progress into a full-time customer service in a range of industries.

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