Apprenticeships require a good level of English and maths. Our initial assessment and your GCSE results will help inform us of your ability and what support we can offer to get you to the level required.
If you do not hold the relevant GCSEs you will need to complete the Functional Skills qualifications as part of your apprenticeship.
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction.
What will I learn
During this apprenticeship you will learn more about:
• Dealing with customers
• Communication with internal and external people
• Understanding different needs and priorities of customers
• Knowledge of internal and external policies
On completion of this role you may progress into a full-time customer service position in a range of industries.