Level 2 Customer Service Apprenticeship

Key Facts
  • Starts Start dates available throughout the year.
  • Course Type Apprenticeship
  • Duration One Year
  • You Need 2 Requirements needed View


The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction.

What will I learn

During this apprenticeship you will learn more about: • Dealing with customers • Communication with internal and external people • Understanding different needs and priorities of customers • Knowledge of internal and external policies

What's next

On completion of this role you may progress into a full-time customer service position in a range of industries.

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