Student Support

Coronavirus updates


FAQs

How can I contact Student Support or Welfare?

During non-contact teaching time, if at any time you require support or find yourself in crisis, please do not hesitate to use the list of numbers below to access support.

Finance

Careers

Enrichment

If you need support outside of these hours, please contact:-

  • CAMHS (Crisis) 03000 132000 option 6
  • Crisis (Adult) 01642 524714

For any information regarding Coronavirus please visit: Public Health England

What happens if I have an interview booked?

Following government guidance, we are moving to telephone interviews in order to reduce the amount of face to face contact we have. We are sorry that we won’t get the chance to meet you in person but as you will appreciate, we take the safety of our students and prospective students very seriously.

If you have not already been contacted by telephone, we aim to speak to you within the coming weeks. If your contact details have changed please don’t hesitate to email us with your new details at info@stockton.ac.uk.

Will I be able to enrol if I don't have exam results?

Please rest assured that this will not jeopardise your allocation of a place here with us – your place is secure and we can’t wait for you to join us. You will be contacted regarding how to enrol, as normal, in due course.

When will the College reopen?

Currently, the College will remain closed for most face-to-face learning until further notice. The only exceptions to this are those who have parents/guardians that have been classed as keyworkers and vulnerable children by the government.

Is there online learning available?

Yes, we have been working hard to provide all students and learners with the relevant guidance to access online learning and full support will continue to be provided remotely from your course tutors. If you are unsure, or have any questions, please contact your tutor through the usual college email system.

How do I access online learning?

Your tutor should have already been in touch with you to advise you how to access the online learning resources. Please get in touch with your tutor through the usual college email system if you are unsure or need some help.

Are open events still taking place?

Currently, all events have been placed on hold until further notice. We will continue to review this in line with the latest Government advice regarding large gatherings and school closures. Please keep checking our social media and website for any updates.

How will you update me about any changes?

We are constantly reviewing the current situation. Any changes will be posted on our website and social media platforms. Please keep checking regularly to stay up to date with our current position.

Will I have to re-sit my exams at a later date?

At the moment, we are waiting for the Government to outline their plans. As soon as we are updated, we will inform you of the details.

How will I apply in September with no GCSE results, since my school has cancelled exams?

We understand that this must be a worrying time for you, but remember, everyone is in the same boat. You can still apply for our courses either on our website and our expert team will help talk you through the process and explain all your options when it comes to enrolment.

Can I ring the College or my tutor?

You can contact the College on the usual number, however, please bear with us as staff availability may be limited. We would encourage you to contact your tutor through the usual college email system. They will do their best to reply as soon as possible.

Can I still apply for a full or part-time course for this September?

Yes, we are still taking applications for courses starting this September. You can apply quickly and easily through our website.

Can I apply to study a distance learning/CPD course with you?

Yes, we offer a wide range of distance learning courses in areas including health, customer service, business admin, warehousing, team leading, mental health and data protection, to name but a few. You can study from the comfort of your own home and many are fully funded if you are aged 19+. For details and our full range of courses visit: https://www.stockton.ac.uk/courses/distance-learning/

I have been invited to welcome days and explorer days but if these are cancelled will there be another opportunity for me to visit the College before I start in September?

We will hopefully have the opportunity to run explorer days later this summer. We understand that it is important to get a taste of what the College is like before you enrol. We will continue to update you as and when we have new information on this.

What are the Enrolment Plans for New and Returning Students?

As a result of the need for social distancing and the health and safety of our staff and students being our priority, our teams are currently investigating the options for the safest enrolment ahead of the new academic year, starting in September.

We are looking towards a move to an online, distanced enrolment with full explanation and instruction. Additionally, to make the process as easy as possible for you, we are going to implement an online chat function so that there is always someone available to give you the enrolment support you need.

For Bede Sixth Form College, we are currently investigating a socially distanced enrolment, supported by online access with full explanation and guidance.

As more firm plans are put in place, we will be in touch with you to provide everything you need to enrol and start college life – we can’t wait to meet you, virtually or otherwise!

Please remember, you place is secure and we will support you every step of the way – if you need more information or advice at this stage, please contact our School Team via one of our social media channels or email info@stockton.ac.uk


  • FAQs

    If you’re working from outside the college, you’ll find a host of helpful tips and support below.

    Click here for information on dealing with suspicious emails.

    Here’s a link to a range of resources for staying safe online.

    Be Safe Online

    Select one of the links to learn how to…

    • Read the instructions in this section, then click the link below.

      • When you click the ‘Go to VLE’ link below, you will be presented with a log-in box asking for your username and password.
      • In the username field either enter your college email address or src\ followed by your ID number.

      For example
      SRC and Bede: 01234567@stockton.ac.uk or src\01234567
      Redcar: 01234567@cleveland.ac.uk or src\01234567.
      NETA: 01234567@neta.ac.uk or src\01234567.

      You will then need to enter your password for your college account.


      • You will find the link to Office365 below. Click the link.
      • You will then be asked to enter your college email address.

      For example
      SRC and Bede: 01234567@stockton.ac.uk or src\01234567
      Redcar: 01234567@cleveland.ac.uk or src\01234567.
      NETA: 01234567@neta.ac.uk or src\01234567.

      You will then need to enter your password for your college account.


    • Here’s a useful guide on how to reset or change your password from home.



      • Click the ‘Reset your password’ link below.
      • You will then be asked to enter your user ID which is your college email address.

      For example
      SRC and Bede: 01234567@stockton.ac.uk or src\01234567
      Redcar: 01234567@cleveland.ac.uk or src\01234567.
      NETA: 01234567@neta.ac.uk or src\01234567.

      You can then choose between being sent a text message or receiving a phone call to give you a code which you can input to allow you to change your password.

      When setting your password to something new make sure you are not using your name or date of birth. You should use at least one uppercase letter and one number. Use at least 8 characters and don’t use a password you have already used previously for your college account.

    • If you know your old password but it has expired after the 42 day period then you can change it to something new. Here’s a video to help you get back on track.

      • Click the link below and enter your college email address into the popup.

      For example
      SRC and Bede: 01234567@stockton.ac.uk or src\01234567
      Redcar: 01234567@cleveland.ac.uk or src\01234567.
      NETA: 01234567@neta.ac.uk or src\01234567.

      You can then input your old password and create a new one. When creating a new one, you should use at least one uppercase letter and one number. Use at least 8 characters and don’t use a password you have already used previously for your college account.

      • Click the link below to go to the Athens website.
      • You will then be asked to enter your organisation which is Stockton Riverside College.
      • You will then be asked for your username and password.
      • Your username is your college email address:

      For example
      SRC and Bede: 01234567@stockton.ac.uk or src\01234567
      Redcar: 01234567@cleveland.ac.uk or src\01234567.
      NETA: 01234567@neta.ac.uk or src\01234567.

      You will then need to enter your password for your college account.

    • Click the link below to access the LRC Catalogue.

      • You can then enter your college ID number into the box on the right-hand side of the screen.
      • This then allows you to access your account to renew books from the LRC.
      • You can also search for books and e-books to check availability.
      • To access your course reading lists when logged in click on Reading Lists under News and Information.

  • VLE

    The online learning environment for accessing course information and content.

    Click here to go

  • Office 365

    Also gives you access to your College email, Teams, OneDrive and other services.

    You can learn how to log into Microsoft Teams from home by clicking here and following the guide.


    Click here to go

  • My ILP

    Your Individual Learning Plan (ILP) is available by clicking the link below.

    • When logging in, you will be asked to login using your college account (your username is your student number).
    • Please add SRC\ before your username (as seen in the example below), or you will be denied access.
    • It is advised not to select “Remember my credentials” if you are using a public or shared computer.

    Log in to My ILP - login page image


    Click here to go

  • Athens

    Athens is a web resource for students to quickly and easily find the information they’re looking for. This gives you more time, smarter ways of working and unlocks the potential to achieve great things!

    If you’re not sure how to log in, check out the FAQ section of the web page.

    Click here to go

  • ProParent

    Access to the Pro Portal for parents of current students.

    Click here to go

  • Remote Delivery

    This is where you will learn how to connect to a virtual classroom session with your teacher and fellow students.


    Guide to Joining Remote Teaching Session

    Use this guide to make sure you are able to join your class remote teaching session.

    Make sure you are using the Teams App on your mobile device or install the App on your PC. Google Chrome is also compatible, so use this rather than other browsers.

    Let’s start

    1. Click the Office 365 tab to find out how to log into your Teams site.
    2. When you have opened Office 365, click on the Teams icon.





  • Teams

    There are some useful Microsoft videos here or you can learn how to log into Microsoft Teams from home by clicking here or following the guide below.


    Let’s start

    1. Click the Office 365 tab to find out how to log into your Teams site.
    2. When you have opened Office 365, click on the Teams icon.