Certificate in the Principles of Customer Service (Level 3)

Key Facts
  • Starts All year round
  • Course Type Distance Learning
  • Duration 14 Weeks
  • You Need 4 Requirements needed View


This qualification is designed to enable learners to develop the essential knowledge needed to provide effective customer service. The course covers the principles and practices of excellent customer service, how to retain customers and how to resolve customer complaints and problems. Learners will also develop an understanding of how customer expectations can be affected by the service provided.

What will I learn

This qualification covers: Understand the Customer Service Environment Principles of Business Understand how to Resolve Customers’ Problems or Complaints Understand Customers and Customer Retention Understand how to Monitor Customer Service Interactions and Feedback Understand how Knowledge Resources and Service Partnerships Support Customer Service Delivery Understand Equality, Diversity and Inclusion in the Workplace

How will I learn

Online reading materials are provided for your directed study.

What's next

Upon completion of the course, students can apply for other distance learning programmes, use as APL for QCF qualifications where appropriate and use their newly acquired knowledge in practice.

Additional Information

You will need to have an interest in the underpinning knowledge needed to work in a range of environments within a customer service role. To apply for any of these courses or for any further enquiries, please email distancelearning@stockton.ac.uk.

You can work around your family and work commitments
You can upskill within your current job role or gain a qualification that reflects your job role
You can study in the comfort of your own home
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