Stockton Riverside College :: Part-Time Courses :: Customer Service

NVQ Customer Service Levels 2 & 3

Level 2 & 3

> Part Time Courses > Computing & Business Administration

For details call: 01642 865566

Click here for our Online Enquiry Form

This programme is offered at both level 2 and level 3 and covers the following aspects of customer service:

Giving a positive image of yourself
Dealing regularly with customers
Basic awareness of legislation and responsibilities
Customers' rights
Understanding and recognising customers' expectations
Effective communications

On both the level 2 and level 3 programmes, the student needs to produce relevant work-related evidence.

Duration:
Various

Day/Time:
Various

Location:
Off-site

Inclusive Fee:
£420.00

Entry Requirements:
NVQ level 2 - Students should already be working in a suitable setting either paid or unpaid on a voluntary basis.
NVQ level 3 - Students should be working in a suitable setting. The Level 3 programme is not suitable for a voluntary placement as it focuses on a more supervisory role, where delegation and decision making are part of the responsibilities.
Informal interviews will be held during a course information session

Qualification:
NVQ 2 or 3 Customer Service

Tutor:
Isabel Tait

How to apply:
You will need to come along to an information session.

Please contact Information and Guidance on 01642 865566 to register you details and for further information.

Stockton Riverside College Harvard Avenue Stockton-On-Tees TS17 6FB United Kingdom